Frequently asked questions

You are permitted to run your own business from your home, provided it causes no nuisance whatsoever to the other residents. The business must not involve signage, the storage of stock, or in-person visits to your address.

Electronic devices often contain lithium-ion batteries, which can pose a risk of explosion and fire, especially if they have been subjected to impact, shock, or overcharging.

Read about the correct way to charge electronic devices

Below is a picture of a student dormitory room where a bicycle battery overheated while charging:

You are required to help keep the common areas clean. The dormitory has hired a cleaning company to clean the common areas.

Dialogue is always preferable to conflict, but if a conflict reaches an impasse, you have the option to file a complaint. Your complaint must be submitted in writing and should only concern incidents older than two weeks in exceptional cases.

If you (or a group of residents) wish to file a complaint against a fellow resident, you must first submit a written complaint containing the following information:

• the identity of the complainant,
• the identity of the person being complained about,
• the nature of the complaint, and
• when the incident(s) took place.

You may use Kollegiekontoret’s complaint form. (The form can be filled out and signed digitally if you have the latest version of Adobe Acrobat Reader installed. Once you have opened the form in Adobe Acrobat Reader, click the edit icon on the right side of the screen.)

The complaint must be sent to klage@kollegiekontoret.dk. Complaints may only be anonymous in exceptional cases.

Kollegiekontoret will process the complaint and assess whether the person who is being complained about should receive a written warning.

Following repeated written warnings regarding the same violation of the house rules or the Rent Act, the resident’s tenancy may be terminated (with three months’ notice) or summarily terminated (with short notice).

In particularly serious cases, Kollegiekontoret may terminate a tenancy without prior notice.

PERSONAL DATA – PROCESSING BY THE DORMITORY OFFICE REGARDING HOUSE RULE COMPLAINTS

If a complaint regarding you has been processed and you are dissatisfied with the outcome, you have the option to contact the municipality’s Resident Complaints Board.

The Resident Complaints Board can, among other things, handle cases concerning:

• The condition of the home upon move-in and move-out
• House rules, harassment, etc.
• Right of alteration
• Water and heating accounts

The Residents’ Complaints Board can, among other things, make decisions regarding:

• The validity of a decision made within the resident democracy
• Issuing a warning to a resident
• Making the tenancy conditional (meaning the tenancy may be terminated or cancelled if a new violation occurs).

Both residents and the housing organization may appeal to the Housing Court if they are dissatisfied with a decision made by the Residents’ Complaints Board. Find further information about the Residents’ Complaints Board at: www.aarhuskommune.dk/beboerklage

If you live in an apartment, you are permitted to install a dishwasher, provided dormitory’s electrical, water, and drainage systems have sufficient capacity.

You must obtain permission from Kollegiekontoret before installation. The installation must be carried out by the dormitory’s plumbing contractor.

Application for permission to connect a dishwasher  – please fill out the form and send or email it to your dormitory’s project and faciltiy manager (find contact details under the “Caretaker” tab).

Unfortunately, furniture cannot be borrowed at the dormitory.

You have the option to move to a different accommodation within the same dormitory.

Applicants seeking an internal moving have priority for vacant accommodation at the dormitory where they currently live. It is not possible to apply to switch from a two-room unit to two one-room apartments.

Note: Single applicants are at the back of the queue for two-room units (ranking after both external and internal two-person applicants).

Internal movings can only take place within the dormitory where you currently live. If you wish to move to a different dormitory, you must submit an application via www.stdenthousingAarhus.com

Subtenants cannot apply for an internal moving. You also cannot apply for an internal moving if you have already given notice to terminate your current tenancy.

You can find the internal moving form under the “Forms” menu (look under “Other”).

If you decline an offer, your application for an internal transfer will be cancelled.

Note: You may be offered an internal moving offer before the notice period for your current unit has expired. Consequently, you might have to pay rent for two accommodations for a certain period. You will not receive the deposit for your current unit until approximately 14 days after the tenancy ends.

Internet service from Bolignet-Aarhus is already available via your wall socket, and the cost is included in your rent. Simply connect your computer or router using a network cable and open mit.bnaa.dk in your browser. You will need to register/order your connection there to gain access to the internet.

If you want wireless internet, you must purchase a router yourself.

Please note that the router cannot be a mobile router or one provided by another service provider, as these are not compatible with Bolignet-Aarhus. You can purchase a compatible router at shop.bnaa.dk or at an electronics store.

Do you have questions or need assistance? Contact Bolignet-Aarhus customer service at 82 50 50 50 (Monday–Friday 10:00–19:00 and Saturday 12:00–15:00) or email support@bnaa.dk.

Kollegiekontoret Aarhus has taken out building insurance for the dormitory.

The building insurance covers the buildings and fixed installations in the event of fire, storm, cloudburst, burst pipes, etc.

The building insurance does not cover your personal belongings (PCs, TVs, mobile phones, etc.). You must therefore take out your own contents insurance. Ensure that the policy covers alternative accommodation should you need to vacate your room temporarily due to, for example, water damage.

We also recommend taking out accident insurance. If your parents have included you in their policy, that coverage typically only applies until you turn 18.

Please note that insurance does not cover losses resulting from a break-in caused by unlocked doors. Therefore, always lock doors to areas such as storage rooms, laundry rooms, and bicycle rooms.

In accordance with fire safety regulations, entrances, hallways, access balconies, stairwells, and emergency exits must be kept clear of objects (such as shelving units, mattresses, clothing racks, etc.).

Fire authorities conduct unannounced fire safety inspections once a year to verify compliance with these regulations. They issue warnings and, at times, fines if hallways and similar areas are not kept clear. The caretaker may also remove items from hallways and similar areas without prior notice. Please also ensure that escape routes in parking areas are kept free of cars, bicycles, strollers, and the like.

Drying clothes or leaving trash bags in the hallways is not permitted.

If you lose the key to your room or apartment, you can contact your caretaker during normal working hours; they can let you in.

Outside normal working hours, you can contact a locksmith. You are responsible for covering the cost yourself.

If you lose your keys, you must also pay the cost of having the lock rekeyed. So, take good care of them and consider keeping a spare key with a neighbor.

You were issued a laundry chip when you moved in. The chip records every time you start a wash or use the dryer, and the associated costs will be added to your rent payment.

HANDLING THE LAUNDRY:

Underwired bras can come loose during the wash and get stuck in the drum, potentially damaging not only your own laundry but also that of others. Therefore, underwired bras must always be placed in a laundry bag before being put into the machine.

Always check your clothes for foreign objects before loading the machine. (You may wish to rotate the drum once before starting the machine.) Pockets must be emptied of all items.

Failure to follow these instructions regarding laundry handling may result in damage to the machine. The person(s) responsible will be liable for the cost of repairs.

You have access to “Min Side” (“My Page”) from the day you move in (as stated in your lease agreement). On “Min Side,” you can view your rent payments and documents from Kollegiekontoret, report defects, and give the caretaker permission to enter your home to carry out tasks.

You can access “Min Side” via the person icon in the top right corner of kollegiekontoret.dk or by using the link: minside.kollegiekontoret.dk

You log in using your email address, after which you will receive a one-time code via email.

You must use our notice-of-termination form if you wish to give notice on your tenancy.

You can find the form under the “Forms” menu item on this page.

Please note: You must terminate your home no later than 7 working days before the intended re-letting date, even if we do not succeed in re-letting it by that date. The home must be cleaned and cleared, and your keys must be handed over to the caretaker no later than 9:00 AM on the day you move out. From the time you give notice until you move out, you are still required to clean the common areas.

The caretaker will conduct a move-out inspection on the day you are required to terminate the property. If you wish to reschedule the inspection to an earlier date, you can try to arrange a different time with the caretaker—provided this is done no later than 3 days before the move-out date.

In the resident folder, you will find guidelines regarding maintenance regulations; on pages 9–12, you can read about the cleaning required when moving out

Keeping pets or looking after other people’s pets at the dormitory is not permitted.

Rent Payment

Rent must be paid no later than the first business day of each month. If payment is made after this date, a fee of DKK 335 (2026 level) will be added to the following month’s charge. You can choose from the following methods to pay your rent:

1. Registration with Nets (Betalingsservice/Direct Debit). We recommend this payment method, as it is by far the cheapest and easiest option for all parties. Betalingsservice is free of charge and can be cancelled at any time. You can sign up for the service using the payment slip you receive after moving in. If you continue to receive a payment slip after registering with Nets, it is either because the arrangement has not yet taken effect or because an error occurred during registration. Please contact your bank to resolve the issue.
2. Payment via payment slip using online banking or at the bank. This payment method incurs a monthly fee. If you do not receive your payment slip one month, or if it gets lost, it is your responsibility to ensure the rent is paid by the due date. This can be done by transferring the payment to the Kollegiekontoret’s giro account no. 913 0187. Remember to include your name and address or your tenancy number.
3. Via online banking by transferring the amount to registration number 3627 and account number 0009130187. Remember to include your name and address or your tenancy number. If paying from abroad, please use the following details: IBAN: DK393 000 000 913 0187 and SWIFT CODE: DABADKKK (Danske Bank, Holmens Kanal 2-12, 1092 Copenhagen). Please note that you are responsible for covering all costs associated with international payments.

No payment deferral

It is not possible to apply for a deferral of your rent payment. Rent must be paid on time.

Failure to pay rent

If you do not pay your rent on time, we will first send a formal payment demand (including a fee). Subsequently, the case will be referred to a lawyer; your tenancy will then be terminated, and you will be required to pay legal and bailiff costs.

Rent increase

If the rent is increased, this usually takes effect on 1 August, with three months’ notice given—meaning the notice is typically issued before 1 May. Kollegiekontoret notifies Nets and the housing benefit office of the increase.

If you have any other questions regarding your rent, please email us at husleje@kollegiekontoret.dk

Each unit has its own storage space, so please use this—and not the fire escape routes—to store items that do not fit in your room or apartment. The key to your apartment or room also fits the storage room.

Note: Storing personal belongings in the storage unit is at your own risk. The dormitory’s insurance does not cover damage to personal belongings caused by water damage, theft, vandalism, or similar incidents. You must therefore arrange your own insurance coverage.

At least once a year, Kollegiekontoret sends a student status verification request to all residents to ensure that the conditions for residency are being met. If you fail to return the verification on time, or if you are no longer enrolled in an education, we will terminate your tenancy with three months’ notice. Note: You are permitted to remain in your accommodation for three months after completing your studies.