Frequently asked questions

Bicycles should be parked in the bicycle-sheds or designated bicycle parking areas.

Each apartment has its own assigned bicycle space in one of the sheds. Click this link to view an overview showing which shed is assigned to each apartment.

If you have a non-standard bicycle, please contact the caretaker regarding proper storage.

Bicycles and mopeds must not be left between buildings, in narrow sections of the pathway system, or in front of rubbish bins and the like, as the fire department requires access in the event of a fire. Furthermore, bicycles often obstruct snow-clearing operations during the winter, so please consider where you park your bike during that season.

An air compressor is available for inflating bicycle tires. It is located near the caretaker’s shed (by the parking area outside No. 9), and the enclosure can be opened using your apartment key. Bicycles may be washed during the summer (a hose and bucket are provided near the compressor).

You are permitted to run your own business from your home, provided it causes no nuisance whatsoever to the other residents. The business must not involve signage, the storage of stock, or in-person visits to your address.

Electronic devices often contain lithium-ion batteries, which can pose a risk of explosion and fire, especially if they have been subjected to impact, shock, or overcharging.

Read about the correct way to charge electronic devices.

Below is a picture of a student dormitory room where a bicycle battery overheated while charging:

You can find the Dania Dormitory cleaning schedule on the back of the nameplate in the stairwell. This schedule shows who is responsible for cleaning and when.

Dialogue is always preferable to conflict, but if a conflict reaches an impasse, you have the option to file a complaint. Your complaint must be submitted in writing and should only concern incidents older than two weeks in exceptional cases.

If you (or a group of residents) wish to file a complaint against a fellow resident, you must first submit a written complaint containing the following information:

• the identity of the complainant,
• the identity of the person being complained about,
• the nature of the complaint, and
• when the incident(s) took place.

You may use Kollegiekontoret’s complaint form. (The form can be filled out and signed digitally if you have the latest version of Adobe Acrobat Reader installed. Once you have opened the form in Adobe Acrobat Reader, click the edit icon on the right side of the screen.)

The complaint must be sent to klage@kollegiekontoret.dk. Complaints may only be anonymous in exceptional cases.

Kollegiekontoret will process the complaint and assess whether the person who is being complained about should receive a written warning.

Following repeated written warnings regarding the same violation of the house rules or the Rent Act, the resident’s tenancy may be terminated (with three months’ notice) or summarily terminated (with short notice).

In particularly serious cases, Kollegiekontoret may terminate a tenancy without prior notice.

If a complaint regarding you has been processed and you are dissatisfied with the outcome, you have the option to contact the municipality’s Resident Complaints Board.

The Resident Complaints Board can, among other things, handle cases concerning:

• The condition of the home upon move-in and move-out
• House rules, harassment, etc.
• Right of alteration
• Water and heating accounts

The Residents’ Complaints Board can, among other things, make decisions regarding:

• The validity of a decision made within the resident democracy
• Issuing a warning to a resident
• Making the tenancy conditional (meaning the tenancy may be terminated or cancelled if a new violation occurs).

Both residents and the housing organization may appeal to the Housing Court if they are dissatisfied with a decision made by the Residents’ Complaints Board. Find further information about the Residents’ Complaints Board at: www.aarhuskommune.dk/beboerklage

If you live in an apartment, you are permitted to install a dishwasher, provided dormitory’s electrical, water, and drainage systems have sufficient capacity.

You must obtain permission from Kollegiekontoret before installation. The installation must be carried out by the dormitory’s plumbing contractor.

Application for permission to connect a dishwasher – please fill out the form and send or email it to your dormitory’s project and faciltiy manager (find contact details under the “Caretaker” tab).

If the doorbell no longer works, contact the caretaker.

Remember to clean your bathroom drain regularly (otherwise, it will clog). There are four types of drains at Dania Kollegiet. See below for how to access and clean them.

Type 1 – ‘the cup’

First, remove the cover. Next, you need to remove the plastic funnel (do this by putting a plastic bag over your hand, reaching into the opening, and pulling the funnel upwards). The ‘cup’ is now exposed. The ‘cup’ acts as a sort of odor trap designed to prevent sewer smells from entering the apartment. Notice the steel handle on the ‘cup’; locate it and pull upwards (it is quite easy). Clean both parts over the open drain or into a bag. If there are large clumps of debris, put them in a bag; if there isn’t much, it is fine to rinse them down the drain. Use plenty of water to wash away the nasty gunk.

Type 2

Type 2 is slightly easier than Type 1; here, you should put a plastic bag over your hand (this is highly recommended), reach into the opening, and pull upwards. This allows you to remove the ‘odor trap.’ Clean it using plenty of water from the shower. If there are large clumps of debris, put them in a bag; if there isn’t much, it is fine to rinse them down the drain. However, make sure to use plenty of water to flush it all away.

Type 3 – afløbene på Dania III

As above: a plastic bag or plastic gloves are recommended; unscrew the screws, lift out the container, and clean it with plenty of water over the drain.

  :  

Type 4

In tiled bathrooms, the drain is of a different type. Here, there is no “cup,” that can be removed. Here, cleaning must be done from the top, which is why more frequent cleaning is recommended compared to the other types.

Loosen the grate:

This is likely what it looks like under the grate:

This is how it should look when finished:

The following items can be borrowed from the caretaker:

• Impact drill
• Window cleaner with a long handle
• Ladder

The only part you are allowed to unscrew yourself is the aerator, located at the tip of the faucet. You can clean it using a limescale remover.

The image above shows an aerator that has been taken apart.

There is a fitness room at Dania Kollegiet. Access is included in the rent, and the facility is open 24 hours a day. Please note that the room is for residents only, and access will be blocked if others are brought inside.

Unfortunately, furniture cannot be borrowed at the dormitory.

In accordance with fire safety regulations, entrances, hallways, access balconies, stairwells, and emergency exits must be kept clear of objects (such as shelving units, mattresses, clothing racks, etc.).

Fire authorities conduct unannounced fire safety inspections once a year to verify compliance with these regulations. They issue warnings and, at times, fines if hallways and similar areas are not kept clear. The caretaker may also remove items from hallways and similar areas without prior notice. Please also ensure that escape routes in parking areas are kept free of cars, bicycles, strollers, and the like.

The caretaker’s advice on efficient heating habits at Dania Kollegiet:

Normally, the thermostat should be set to 2; this provides a comfortable level of heat. Some find this insufficient and set it to 2.3 or 2.5. This is also acceptable, as the building can be cold, and wind and weather conditions play a role.

The thermostat is located on the pipe where the water enters the radiator.

You should pay attention to whether the radiator is warm at the bottom—specifically near the pipe where the water exits. That pipe should not be hot. If it is, the heat is not being utilized effectively and is being sent back into the municipal system, which incurs costs for the municipality. Ideally, the bottom section of the radiator (the lowest 10–15 cm) should be cool. If the area where the water exits feels too hot, turn down the heat.

Please make a habit of checking your radiator thermostat setting and feeling the pipe where the water exits to see if it is hot.

Kollegiekontoret Aarhus has taken out building insurance for the dormitory.

The building insurance covers the buildings and fixed installations in the event of fire, storm, cloudburst, burst pipes, etc.

The building insurance does not cover your personal belongings (PCs, TVs, mobile phones, etc.). You must therefore take out your own contents insurance. Ensure that the policy covers alternative accommodation should you need to vacate your room temporarily due to, for example, water damage.

We also recommend taking out accident insurance. If your parents have included you in their policy, that coverage typically only applies until you turn 18.

Please note that insurance does not cover losses resulting from a break-in caused by unlocked doors. Therefore, always lock doors to areas such as storage rooms, laundry rooms, and bicycle rooms.

You have the option to move to a different accommodation within the same dormitory.

Applicants seeking an internal moving have priority for vacant accommodation at the dormitory where they currently live. It is not possible to apply to switch from a two-room unit to two one-room apartments.

Note: Single applicants are at the back of the queue for two-room units (ranking after both external and internal two-person applicants).

Internal moving can only take place within the dormitory where you currently live. If you wish to move to a different dormitory, you must apply via www.stdenthousingAarhus.com

Subtenants cannot apply for an internal moving. You also cannot apply for an internal moving if you have already given notice to terminate your current tenancy.

You can find the internal moving form under the “Forms” menu (look under “Other”).

If you decline an offer, your application for an internal transfer will be cancelled.

Note: You may be offered an internal moving offer before the notice period for your current unit has expired. Consequently, you might have to pay rent for two accommodations for a certain period. You will not receive the deposit for your current unit until approximately 14 days after the tenancy ends.

Internet service from Bolignet-Aarhus is already available via your wall socket, and the cost is included in your rent. Simply connect your computer or router using a network cable and open mit.bnaa.dk in your browser. You will need to register/order your connection there to gain access to the internet.

If you want wireless internet, you must purchase a router yourself.

Please note that the router cannot be a mobile router or one provided by another service provider, as these are not compatible with Bolignet-Aarhus. You can purchase a compatible router at shop.bnaa.dk or at an electronics store.

Do you have questions or need assistance? Contact Bolignet-Aarhus customer service at 82 50 50 50 (Monday–Friday 10:00–19:00 and Saturday 12:00–15:00) or email support@bnaa.dk.

If you lose the key to your room or apartment, you can contact your caretaker during normal working hours; they can let you in.

Outside normal working hours, you can contact a locksmith. You are responsible for covering the cost yourself.

If you lose your keys, you must also pay the cost of having the lock rekeyed. So, take good care of them and consider keeping a spare key with a neighbor.

The water here at Dania has a high limescale content. This means that the shower screen accumulates limescale, and the taps show signs of it too. Regular cleaning should prevent any issues. However, if you neglect it, you will be left with a problem on moving-out day, as the buildup can be difficult to remove.

The caretaker can arrange for a cleaner (at your own expense) to handle severe cases, but products like “Plus Kalk” and lemon juice work wonders for routine maintenance.

The tips of the taps are fitted with aerators that collect limescale while saving water and ensuring a good flow. These also need descaling occasionally. You can soak them in “Plus Kalk” for about half a day, for example, or use vinegar.

You can also disassemble the shower head and descale it in the same way. Just remember to note how it comes apart so you can put it back together again.

You have access to “Min Side” (“My Page”) from the day you move in (as stated in your lease agreement). On “Min Side,” you can view your rent payments and documents from Kollegiekontoret, report defects, and give the caretaker permission to enter your home to carry out tasks.

You can access “Min Side” via the person icon in the top right corner of kollegiekontoret.dk or by using the link: minside.kollegiekontoret.dk

You log in using your email address, after which you will receive a one-time code via email.

Contact the caretaker for information regarding parking spaces, etc.

You must use our notice-of-termination form if you wish to give notice on your tenancy.

You can find the form under the “Forms” menu item on this page.

Please note: You must terminate your home no later than 7 working days before the intended re-letting date, even if we do not succeed in re-letting it by that date. The home must be cleaned and cleared, and your keys must be handed over to the caretaker no later than 9:00 AM on the day you move out. From the time you give notice until you move out, you are still required to clean the common areas.

The caretaker will conduct a move-out inspection on the day you are required to terminate the property. If you wish to reschedule the inspection to an earlier date, you can try to arrange a different time with the caretaker—provided this is done no later than 3 days before the move-out date.

In the resident folder, you will find guidelines regarding maintenance regulations; on pages 9–12, you can read about the cleaning required when moving out

Limited parking available

Keeping pets or looking after other people’s pets at the dormitory is not permitted.

Rent Payment

Rent must be paid no later than the first business day of each month. If payment is made after this date, a fee of DKK 335 (2026 level) will be added to the following month’s charge. You can choose from the following methods to pay your rent:

1. Registration with Nets (Betalingsservice/Direct Debit). We recommend this payment method, as it is by far the cheapest and easiest option for all parties. Betalingsservice is free of charge and can be cancelled at any time. You can sign up for the service using the payment slip you receive after moving in. If you continue to receive a payment slip after registering with Nets, it is either because the arrangement has not yet taken effect or because an error occurred during registration. Please contact your bank to resolve the issue.
2. Payment via payment slip using online banking or at the bank. This payment method incurs a monthly fee. If you do not receive your payment slip one month, or if it gets lost, it is your responsibility to ensure the rent is paid by the due date. This can be done by transferring the payment to the Kollegiekontoret’s giro account no. 913 0187. Remember to include your name and address or your tenancy number.
3. Via online banking by transferring the amount to registration number 3627 and account number 0009130187. Remember to include your name and address or your tenancy number. If paying from abroad, please use the following details: IBAN: DK393 000 000 913 0187 and SWIFT CODE: DABADKKK (Danske Bank, Holmens Kanal 2-12, 1092 Copenhagen). Please note that you are responsible for covering all costs associated with international payments.

No payment deferral

It is not possible to apply for a deferral of your rent payment. Rent must be paid on time.

Failure to pay rent

If you do not pay your rent on time, we will first send a formal payment demand (including a fee). Subsequently, the case will be referred to a lawyer; your tenancy will then be terminated, and you will be required to pay legal and bailiff costs.

Rent increase

If the rent is increased, this usually takes effect on 1 August, with three months’ notice given—meaning the notice is typically issued before 1 May. Kollegiekontoret notifies Nets and the housing benefit office of the increase.

If you have any other questions regarding your rent, please email us at husleje@kollegiekontoret.dk

There is a smoke alarm in every room at Dania.

It may start beeping if there is a malfunction or an issue with the battery.

Ista, the company that installed them, can be contacted at 77 32 32 32.

If you take an alarm down, it costs over DKK 1,000 to have a new one installed.

If you need to take it down, record a video of it beeping that clearly shows it is evening or night; this allows Ista and the caretaker to see that removing the alarm was necessary.

Then, contact the caretaker via email. State that the alarm has been removed and provide your address and phone number.

Each unit has its own storage space, so please use this—and not the fire escape routes—to store items that do not fit in your room or apartment. The key to your apartment or room also fits the storage room.

Note: Storing personal belongings in the storage unit is at your own risk. The dormitory’s insurance does not cover damage to personal belongings caused by water damage, theft, vandalism, or similar incidents. You must therefore arrange your own insurance coverage.

At least once a year, Kollegiekontoret sends a student status verification request to all residents to ensure that the conditions for residency are being met. If you fail to return the verification on time, or if you are no longer enrolled in an education, we will terminate your tenancy with three months’ notice. Note: You are permitted to remain in your accommodation for three months after completing your studies.

You need to ventilate your home, and this is your responsibility.

Ventilation prevents a poor indoor climate by removing moisture. A person generates a significant amount of moisture throughout the day; the need to refresh the air in the apartment isn’t limited to times when you are cooking or showering—exhaled air is also full of moisture.

There are vents to allow air to enter and leave the apartment. You may feel a draft from them, especially on cold days, in which case you can close them. However, it is recommended to keep them open on a daily basis to ensure the air is refreshed. If you do close them, you must air out the apartment for 10 minutes several times a day.

Some vents open directly to the outside, while others are connected to the exhaust system—for example, the kitchen range hood is connected to the exhaust system.