FAQ

SKJOLDHØJKOLLEGIET

It is not legal to use rental possibilities as airbnb, homeexchange, homeswap etc. in student accommodations.

Acording to the law for student accommodations it is only individuals who fulfil the criteria for these specific housing types who may live in these residence. This includes that the resident must be in education. In addition, you must not use the residence for reasons other than those agreed. This, amongst other things, means that you must not earn money on your accommdation.

If you would like to sublet your accommodation for at period, the sub-letter must be in education, Kollegiekontoret must approve the subletting conditions, and all other conditions for subletting must be met. (Read more about sublease in the informaton folder)

If a residence is illegally rented out, the lease will be terminated.

If you want cable TV. You must contact the supplier, Bolignet-Aarhus.dk Here you can see what channels the TV packages have and what they cost.

Please note that even if you choose not to buy any TV-packages, you are obliged to pay for the operation and maintenance of the aerial facility.

Electronic devices often contain lithium-ion batteries, which can pose a risk of explosion and fire, especially if they have been subjected to impacts, shocks, or overcharging.

Read about the correct way to charge electronic devices.

Below is a picture of an apartment in a dormitory where a bicycle battery overheated during charging.

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Dialogue is always better than conflict, but if a conflict is impossible to solve, you have the opportunity to complain. Your complaint must be in writing and only exceptionally concern incidences more than two weeks old.

If you want to file a complaint aganist a fellow resident, you must make a written complaint outlining whom the complaint is made against, what the complaint is about and when the reason for the complaint took place. Send your written complaint to the estate committee. The complaints can only be made anomymously in exceptional cases. However you may remain anonymous to the person you are complaining against. The anonymity can no longer be maintained if the complaint is sent to the tenants’ complaint board (Beboerklagenævn). The complaint will only be sent to the Beboerklagenævn by agreement with the complainant.

You can use Kollegiekontoret's complaint form.

The complaint must be sent to klage@kollegiekontoret.dk

Kollegiekontoret treats the complaint and assesses if the tenant the claim is against is to have a written warning.

In case of repeated written warnings regarding the same violation of the house rules, the violating tenant's lease may be cancelled (with 3 months notice) or terminated (with short notice).

In very serious cases Kollegiekontoret can terminate the lease without further notice.

If your complaint has been treated and you are not satisfied with the outcome, you can address the tenants’ complaint board (Huslejenævnet) of the municipality.

The tenants’ complaint board e.g. deals with issues regarding:

- the condition of the residence when moving in and out
- house regulations, harassment etc.
- right of disposal
- water and heating accounts

The tenants’ complaint board can e.g. make decisions regarding whether:

- a decision in the resident democracy is valid
- a resident must have a warning
- the resident must be given a conditional notice (the lease will be cancelled or terminated if the resident violates the same house rule again)

Both residents and hall of residence can move on to the rent tribunal if they are dissatisfied with a decision made in the tenants’ complaint board. However, possible warnings are final.

Find further information regarding the tenants’ complaint board on (only available in Danish).

According to the fire preventive regulations, entrances, corridors, balconies, stairs and emergency exits must be cleared of all objects (bookcases, mattresses, clothes horses etc.).

Once a year, the fire authorities conduct an inspection of the fire prevention without notice to check that the fire regulations are observed. They make protests and sometimes impose fines if the corridor areas etc. are not cleared. The caretaker may also remove objects in the corridors etc. without notice.

Please also make sure that escape routes on e.g. parking lots are kept free of cars, bicycles, prams etc.

If you live in an apartment it is allowed to install a dishwasher, if the electricity, water and sewer system has enough capacity for it.

Kollegiekontoret must authorise the the application before you install a dishwasher.

Application for installation of a dishwasher

Send the application to the house inspector of the hall of residence (find contact information under the caretaker tab).

In the furniture depot you can borrow the following furniture free of charge, as long as we have any available pieces: Box mattress, desk, office chair, drawer, coffee table, bookcase and armchair. NB It is mandatory to buy the accompanying mattress topper, when borrowing a box mattress.

Practical information:
To borrow furniture, you just have to go to the furniture depot within the normal opening hours. If there are furniture in your rental, when you move in, you need to return them to the furniture depot, if you do not want to keep them in your room/apartment.

Furniture depot
Tuesday: 12.30 pm - 1.00 pm
Thursday: 7.30 - 8.00 am
The furniture depot is located in no. 38.

Kollegiekontoret has effected an insurance of buildings for the hall of residence. It covers buildings and the fixed installations in case of fire, storm, cloudburst, pipe burst etc.

The insurance of buildings does not cover your personal belongings (tablet, PC, mobilephone etc.), so you must take out your own house contents insurance.

Please make sure it covers rehousing in case you have to vacate your residence for a period due to e.g. water damage.

We will also encourage you to take out an accident insurance.

Please note that no insurance covers burglary in case of unlockeed doors. Therefore always remember to lock the doors of e.g. lumber rooms, laundry and bike room.

You have the possibility to move internally in your hall of residence.

Applicants for an internal move have first claim to an available room/flat in the hall of residence they are living in. Internal moving can only take place in the hall of residence you are living in. Two person applicants have first claim (before internal one person applicants) to two room apartment to two room apartments.

If you wish to move to another hall of residence, you have to apply on StudenthousingAarhus.com Subtenants cannot apply for an internal moving, you can neither apply for internal moving if you have given notice of termination.

If you want to apply for internal moving, go the menu option forms ("other forms") and fill in the application for internal moving.

If you decline an offer, your application for an internal move will be deleted.

NB You may be offered an internal move before the expiry of the term of notice on you present accommodation. Therefore, you may have to pay rent for two accommodations in a period of time. The deposit/advance payment for your present accommodation will not be returned until 2 weeks after the expiry of the tenancy. So if you apply for an internal move, you must make sure to have money ready for the first month’s rent as well as deposit/advanced payment for your new accommodation.

You already have internet access from Bolignet-Aarhus in your wall socket. You just need to connect your computer to the socket in the wall using a network cable (LAN) and type mit.bnaa.dk in your browser. An order page will appear, where you can register as a customer. Shortly after you have registered, you will be online.

Please notice that you will have to buy a router if you want to access the internet wirelessly (WiFi). That way you are sure to get a router that fits your exact requirements.

CUSTOMER SERVICE
If you have questions or need help, please contact Bolignet-Aarhus customer service at 82 50 50 50. The phone lines are open Monday to Friday from 10 to 19 and Saturday from 12-15.

You are also welcome to contact us at support@bnaa.dk

Guide

In case you lose the key to your room or flat, please contact your caretaker during normal working hours, so that he can lock you in.

Outside normal working hours you can contact a locksmith. You must pay the expenses yourself.

If you lose your keys, you must furthermore pay for the expenses of converting the lock. So take care of your keys and keep an extra key at your neighbour’s.

You will get a laundry tag, when you move in. You will get a password to activate the laundry tag. When you have the password, you need to go to the laundry room and activate the tag in the system. Your washing activity will be registered via the tag, when you use the washing machine and the tumble dryer, and the cost will automatically be added to the rent.

Price: between 8 and 14 DKK per wash. The soap is automatically dispensed into the washing machine. You cannot use your own soap.

Practical information: Underwire bras must be washed in a laundry bag, as the metal part can get attached to the drum and ruin the clothes.

Remember to empty your pockets.

Please follow the above-mentioned guidelines to avoid any damage to the machine. If the machine breaks, the responsible part have to pay the expenses.

Long-tailed silverfish live well in cardboard and therefore often enter the home via for example moving boxes or boxes with good. Read more about long-tailed silverfish and how to get rid of them HERE (english version, second page).

As a resident in one of Kollegiekontorets residences, you have access to Min Side (My Page) from the day you move in (cf. the lease). Here you can among other things see your rent, documents from Kollegiekontoret, report defects and allow the caretaker to access your residence to do repair work.

You can access Min Side at the menu option at kollegiekontoret.dk (in the top right corner) or via the link:

minside.kollegiekontoret.dk

You log in with your email address, and then you receive a one-time password per email.

You will automatically be invited to a moving out inspection. If you want an earlier inspection time, please contact the caretaker at least 3 days before the moving out inspection.

The tenancy must be cleaned and cleared for the inspection. If you are not present at the inspection, please drop off your keys to the caretater at least at 8am at the moving out date.

From you have terminated your lease untill you move out, you are still obliged to clean at the shared areas.

When the tenancy has been inspected, you can no longer access the tenancy.

You must use our termination form, if you want to terminate your lease. You can find the termination form in the menu option forms.

The residence must be cleaned and cleared and your keys must be dropped off at the caretaker’s no later than 8 a.m on the moving out day.

At Skjoldhøj Kollegiet pets are allowed. All dogs must be registered at the caretaker's office.

Pets are not allowed in the shared areas - only in your own rental.

The rent must be paid on the 1st working day of each month at the latest. If you pay later than that, a fee of DKK 326 (2024 standard) will be included in next month’s rent. You may choose between the following three methods of payment:

1. Nets (payment service). We recommend that you use this method of payment, as it is the cheapest and easiest for all parties. Nets is free and can be discontinued at any time. You can join the service on the paying-in slip you receive after moving in. If you still receive paying-in slips after having joined PBS, the reason is either that the arrangement has not been effectuated or that a mistake has occurred. Please contact your bank to have this corrected.

2. Payment via paying-in slip by home-banking or in the bank. This method of payment costs you a fee every month. If you do not receive a monthly paying-in slip or if the slip is lost, it is your responsibility to make sure that the rent is paid on time. You can pay to Kollegiekontoret’s giro account no. 913 0187. Please remember to state your name and your hall of residence address or your “lejemålsnr.” This method of payment also costs you a fee every month.

3. By home banking to reg.no. 3627 and account no. 0009130187. Please remember to state your name and your hall of residence address or your “lejemålsnr.”

If you pay from abroad please use IBAN: DK39 3000 0009 130187 and Swift/bic code: DABADKKK. (Danske Bank, Holmens Kanal 2-12, 1092 Copenhagen) Please note that all costs concerning payment from abroad are to be paid by you.

No respite of payment
It is not possible to apply for respite of payment. The rent has to be paid on time.

If rent is not paid If you do not pay rent, we will first send a reminder with a fee. Then the case is handed over for collection and your lease will be terminated.

Rent increase
If rent is increased, it usually happens August 1 and it will be notified 3 months ahead, i.e. usually before May 1. Kollegiekontoret informs Nets and the housing subsidy office about the increase.

Please write to husleje@kollegiekontoret.dk if you have any questions regarding your rent.

You have moved into an independent dormitory.

This means, among other things, that you are part of a resident democracy and can play a role in ensuring that your hall of residence is an exciting and well-functioning place.

For instance, at least once a year, a resident meeting is held for all the residents of the dormitory. At this meeting, the residents elect a number of resident council members. All resdent council members have to be residents in the dormitory.

The resident council can propose changes and common arrangements.

In addition to the resident council the dormitory has a board, who is in charge of the day to day management. 1/3 of the board are members of the resident council. The two other thirds are partly selected from the educational institutions and partly from the municipality.