FAQ
DANIA KOLLEGIET
It is not legal to use rental possibilities as airbnb, homeexchange, homeswap etc. in student accommodations.
Acording to the law for student accommodations it is only individuals who fulfil the criteria for these specific housing types who may live in these residence. This includes that the resident must be in education. In addition, you must not use the residence for reasons other than those agreed. This, amongst other things, means that you must not earn money on your accommdation.
If you would like to sublet your accommodation for at period, the sub-letter must be in education, Kollegiekontoret must approve the subletting conditions, and all other conditions for subletting must be met. (Read more about sublease in the informaton folder)
If a residence is illegally rented out, the lease will be terminated.
Your apartment needs airing and it is your responsibility. Airing prevents a bad indoor climate by letting out the humidity.
A human being produces a lot of humidity during a day. It is not enough just to air our when you cook or showr. The exhalation air is also filled with humidity.
The apartment has vents for the airing. It may cause a draught on cold days and then you can close them.
We however recommend to let them be open in order to balance the airflow in your apartment. If you however choose to close them, you must air out 10 minutes several times a day.
Some of the vents are to the open air, others are connected to the exhaust system, the cooker hood is for example connected to the exhaust system.
Electronic devices often contain lithium-ion batteries, which can pose a risk of explosion and fire, especially if they have been subjected to impacts, shocks, or overcharging.
Read about the correct way to charge electronic devices.
Below is a picture of an apartment in a dormitory where a bicycle battery overheated during charging.
You are obliged to help cleaning the common areas.
The cleaning schedule is on the reverse side of the nameplate in the stairway.
Here you can se who must clean when.
Dialogue is always better than conflict, but if a conflict is impossible to solve, you have the opportunity to complain. Your complaint must be in writing and only exceptionally concern incidences more than two weeks old.
If you want to file a complaint aganist a fellow resident, you must make a written complaint outlining whom the complaint is made against, what the complaint is about and when the reason for the complaint took place.
You can use Kollegiekontoret's complaint form, which you can find in the menu option forms.
The complaint must be sent to klage@kollegiekontoret.dk
Kollegiekontoret treats the complaint and assesses if the tenant the claim is against is to have a written warning.
In case of repeated written warnings regarding the same violation of the house rules, the violating tenant's lease may be cancelled (with 3 months notice) or terminated (with short notice).
In very serious cases Kollegiekontoret can terminate the lease without further notice.
If your complaint has been treated and you are not satisfied with the outcome, you can address the tenants’ complaint board (Beboerklagenævn) of the municipality.
The tenants’ complaint board e.g. deals with issues regarding:
- the condition of the residence when moving in and out
- house regulations, harassment etc.
- right of disposal
- water and heating accounts
The tenants’ complaint board can e.g. make decisions regarding whether:
- a decision in the resident democracy is valid
- a resident must have a warning
- the resident must be given a conditional notice (the lease will be cancelled or terminated if the resident violates the same house rule again)
Both residents and hall of residence can move on to the rent tribunal if they are dissatisfied with a decision made in the tenants’ complaint board. However, possible warnings are final.
Find further information regarding the tenants’ complaint board on: www.aarhus.dk/beboerklage (only available in Danish).
According to the fire preventive regulations, entrances, corridors, balconies, stairs and emergency exits must be cleared of all objects (bookcases, mattresses, clothes horses etc.).
Once a year, the fire authorities conduct an inspection of the fire prevention without notice to check that the fire regulations are observed. They make protests and sometimes impose fines if the corridor areas etc. are not cleared. The caretaker may also remove objects in the corridors etc. without notice.
Please also make sure that escape routes on e.g. parking lots are kept free of cars, bicycles, prams etc.
If you live in an apartment it is allowed to install a dishwasher, if the electricity, water and sewer system has enough capacity for it.
Kollegiekontoret must authorise the the application before you install a dishwasher.
Application for installation of a dishwasher
Send the application to the project- and facility manager (find contact information under the caretaker tab).
Remember to clean your drain in the bathroom frequently (otherwise it will block). Dania Kollegiet has three types of drain.
See below how to clean them.
Type 1 – ‘The cup’ (are in most of the apartments)
First you have to remove the cover plate. Then you lift up the plastic funnel (cover your hand in a plastic bag and fetch up the funnel). Now "the cup" is free. "The cup" is a kind of smell stopper and its purpose is to prevent the smell from the sewer to seep into the apartment.
Please notice the steel handle on the cup; find it and pull it (it's quite easy)
Clean both items over the open drain or in a plastic bag. If you remove big blobs, drop it in a bag, but if isn't a lot, it's ok with the drain.
Use plenty of the water to remove and rinse the gross filth away.
Type 2
Type 2 is a bit easier than type 1. We recommend to use a plastic bag on your hand and dig up the the smell stopper. Clean it with lots of water from the shower. If you remove big blobs, drop it in a bag, but if isn't a lot, it's ok with the drain. But use lots of water to get it away.
Type 3 – the drains at Dania III
As above. We recommend blastic bag/rubber gloves; remove the screws, take up the container and clean it with plenty of water above the drill.
it is unfortunately not possible to borrow furniture at Dania Kollegiet.
The caretakers advice to a good heating practice:
Normally, a thermostat should be set on 2. This is comfort heating.
Some thinks it a litte to cold and set it on 2,3 or 2,5. That is allright as the building may be cold.
The thermostat is place on the pipe, where the water runs in.
What you have to keep an eye on, is if the radiator is warm in the bottom and especially by the pipe, where the water runs out. It shouldn't be warm in the bottom, and if it is, you do not make enough use of the heating. A radiator should be cold at the lowest (10-15 cm from the bottom). If it is too hot, where it runs out, then turn down the heat.
So please check frequently, how your thermostat is set and feel if it is hot on the pipe, where the water runs out.
You have the possibility to move internally in your hall of residence.
Applicants for an internal move have first claim to an available room/flat in the hall of residence they are living in. Internal moving can only take place in the hall of residence you are living in. Two person applicants have first claim (before internal one person applicants) to two room apartment to two room apartments.
If you wish to move to another hall of residence, you have to apply on StudenthousingAarhus.com Subtenants cannot apply for an internal moving, you can neither apply for internal moving if you have given notice of termination.
If you want to apply for internal moving, go the menu option forms ("other forms") and fill in the application for internal moving.
If you decline an offer, your application for an internal move will be deleted.
NB You may be offered an internal move before the expiry of the term of notice on you present accommodation. Therefore, you may have to pay rent for two accommodations in a period of time. The deposit/advance payment for your present accommodation will not be returned until 2 weeks after the expiry of the tenancy. So if you apply for an internal move, you must make sure to have money ready for the first month’s rent as well as deposit/advanced payment for your new accommodation.
You already have internet access from Bolignet-Aarhus in your wall socket. You just need to connect your computer to the socket in the wall using a network cable (LAN) and type mit.bnaa.dk in your browser. An order page will appear, where you can register as a customer. Shortly after you have registered, you will be online.
Please notice that you will have to buy a router if you want to access the internet wirelessly (WiFi). That way you are sure to get a router that fits your exact requirements.
CUSTOMER SERVICE
If you have questions or need help, please contact Bolignet-Aarhus customer service at 82 50 50 50. The phone lines are open Monday to Friday from 10 to 19 and Saturday from 12-15.
You are also welcome to contact us at support@bnaa.dk
In case you lose the key to your room or flat, please contact your caretaker during normal working hours, so that he can lock you in.
Outside normal working hours you can contact a locksmith. You must pay the expenses yourself.
If you lose your keys, you must furthermore pay for the expenses of converting the lock. So take care of your keys and keep an extra key at your neighbour’s.
If you were given a laundry card when moving in, the laundry expenses are not included in the rent. The card registers every time you wash or tumble dry, and the expenses are added to your rent.
Every tenancy has its own lumber room, so please remember to use it – and not the escape routes – to store the things which you have no room for in your room or flat.
As a resident in one of Kollegiekontorets residences, you have access to Min Side (My Page) from the day you move in (cf. the lease). Here you can among other things see your rent, documents from Kollegiekontoret, report defects and allow the caretaker to access your residence to do repair work.
You can access Min Side at the menu option at kollegiekontoret.dk (in the top right corner) or via the link:
You log in with your email address, and then you receive a one-time password per email.
Pets are not allowed at Dania Kollegiet
You have moved into a hall of residence, which is a part of the organisation Kollegiekontoret. This means that you become a part of a resident democracy and has the opportunity to make your influence count, while ensuring that the hall of residence is a nice and interesting place to live.
At least once every year an estate meeting is held for all the residents at the hall of residence. At the meeting the residents vote for the representatives, they want to see as members of the estate committee.
The estate committee have an influence on the budget of the hall of residence and can come up with suggestions for improvements or events to be held.
We encourage you to join the estate committee and make your opininon count!
More information about the resident democracy
The rent must be paid on the 1st working day of each month at the latest. If you pay later than that, a fee of DKK 326 (2024 standard) will be included in next month’s rent. You may choose between the following three methods of payment:
1. Nets (payment service). We recommend that you use this method of payment, as it is the cheapest and easiest for all parties. Nets is free and can be discontinued at any time. You can join the service on the paying-in slip you receive after moving in. If you still receive paying-in slips after having joined PBS, the reason is either that the arrangement has not been effectuated or that a mistake has occurred. Please contact your bank to have this corrected.
2. Payment via paying-in slip by home-banking or in the bank. This method of payment costs you a fee every month. If you do not receive a monthly paying-in slip or if the slip is lost, it is your responsibility to make sure that the rent is paid on time. You can pay to Kollegiekontoret’s giro account no. 913 0187. Please remember to state your name and your hall of residence address or your “lejemålsnr.” This method of payment also costs you a fee every month.
3. By home banking to reg.no. 3627 and account no. 0009130187. Please remember to state your name and your hall of residence address or your “lejemålsnr.”
If you pay from abroad please use IBAN: DK39 3000 0009 130187 and Swift/bic code: DABADKKK. (Danske Bank, Holmens Kanal 2-12, 1092 Copenhagen) Please note that all costs concerning payment from abroad are to be paid by you.
No respite of payment
It is not possible to apply for respite of payment. The rent has to be paid on time.
If rent is not paid If you do not pay rent, we will first send a reminder with fee. Then the case is handed over for collection and your lease will be terminated.
Rent increase
If rent is increased, it usually happens August 1 and it will be notified 3 months ahead, i.e. usually before May 1. Kollegiekontoret informs Nets and the housing subsidy office about the increase.
Please write to husleje@kollegiekontoret.dk if you have any questions regarding your rent.
At least once a year, Kollegiekontoret sends out a study check to ensure that the conditions regarding living in the hall of residence are met. If you do not return the study check in time or if you are no longer a student or trainee, we will terminate you lease with a three months’ notice.
NB You are allowed to stay in your residence three months after finishing your education.
If you are going on exchange, in traineeship or other which means that you have to move away temporarily, you can sublease your room up to two years. You are responsible for finding a person (subtenant) to sublease your room to. The subtenant must be under education. Kollegiekontoret must approve the sublease contract before the subtenant is allowed to move in.
You can find the sublase document in the menuoption forms.
You must use our termination form, if you want to terminate your lease. You can find the termination form in the menu option "forms".
NB You must move out no later than 7 working days before the wanted re-let date also even though your residence has not been re-let.
The residence must be cleaned and cleared and your keys must be dropped off at the caretaker’s no later than 9 a.m on the moving out day. From when you have terminated your lease and until you are moving out, you are still obliged to clean the common areas.
The caretaker will carry out a room inspection. If you want to be present, you must arrange a date with him no later than 3 days before moving out.
You are allowed to carry on a trade from your residence, but it must not cause any inconvenience whatsoever to any of your fellow residents. The trade must not be connected with displaying of signs, stock-in-trade or personal application at your address.
Your waste much be sorted SEE HOW
Dania Kollegiet has its own buried waste containment system.
BULKY WASTE
Dania Kollegiet has its own bulky waste station.
At the recycling depot you can read the signs about how to deliver your bulky waste.
To be borrowed from the caretaker:
Percussion drill
Window cleaner with a long shaft
Ladder
Bikes should be placed in the bike sheds or in the bike parking spaces.
Each apartment has its own parking space for bikes in one of the sheds.
Click THIS LINK to see an outline of which sheds belongs to which apartments.
If you have an unusual bike, ask the caretaker about how and where to park it.
Bikes and scooters must not be parked between buildings, at narrow places in the path system or in front of the waste bins or the like, because the fire authorities need to access in case of a fire. Furtheremore the bikes are often in the way in winter, when the caretaker shovels snow, so please be aware where you park during winter.
At the caretaker's shed (on the parking area oppsite no. 9) you can find an air compressor. You can open the shed with your key.
You can wash your bike during summer. A hose and bucket are by the compressor.
Dania Kollegiet has a fitness room. Use of the fitness room is included in the rent and its open day and night.
Please note that the fitness room is for residents only and access will be blocked, if you bring other than residents into the room.
Kollegiekontoret has effected an insurance of buildings for the hall of residence. It covers buildings and the fixed installations in case of fire, storm, cloudburst, pipe burst etc.
The insurance of buildings does not cover your personal belongings (tablet, PC, mobilephone etc.), so you must take out your own house contents insurance.
Please make sure it covers rehousing in case you have to vacate your residence for a period due to e.g. water damage.
We will also encourage you to take out an accident insurance.
Please note that no insurance covers burglary in case of unlockeed doors. Therefore always remember to lock the doors of e.g. lumber rooms, laundry and bike room.
The water contains a lot of limescale. This entails that the shower wall and the tap esily calcify. If you clean frequently, it should be ok. But if you on the other hand don't do anything, if can be very difficult to remove, and you are stuck with the costs when you move out.
The caretaker can order a cleaning company on the expense of the resident.
However, Plus Kalk and lemon juice can do a lot preventive.
At the top of the tap is an aerator, which collects the limeschale, saves water and makes a good jet. The aerator must also be cleaned once in a while.
You can for example soak it in Plus Kalk or vinegar for half a day.
You can also take apart the shower head and decalcify it in the same way. Please notice how you take it apart, so you can assemble it again.
Please contact the catetaker about where to park etc.
Every room in Dania has a smoke detector.
This may beep in case of an defect or something with the battery.
Please call Ista (the company who has installed the detectors) to solve the problem.
If you take down a detector it will cost you more than DKK 100,- to put it up again.
If you have to take it down, so record it with the beeping and clarify that is night and you therefore has to take it down.
After that write an email to the caretaker with your name, adresse and phone no. and inform that you have taken the smoke detector down.
The only thing you are allowed to take of from the tap is the aerator at the top of the tap.
You can clean that in a descaling detergent.
At this picture you can see a diassembled aerator.