Below is a picture of a student dormitory room where a bicycle battery overheated while charging:<\/p>\n
![\"\"](\"https:\/\/vilh-kiers-kollegium.kollegiekontoret.dk\/wp-content\/uploads\/sites\/40\/2026\/01\/cykelbatteri-overophedet-225x300.jpg\")
[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Cleaning the common areas”][vc_column_text css=”” text_direction=”default”]You are required to help keep the common areas clean.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Complaint”][vc_column_text css=”” text_direction=”default”]Dialogue is always preferable to conflict, but if a conflict reaches an impasse, you have the option to file a complaint. Your complaint must be submitted in writing and should only concern incidents older than two weeks in exceptional cases.<\/p>\n
If you (or a group of residents) wish to file a complaint against a fellow resident, you must first submit a written complaint containing the following information:<\/p>\n
- \n
- the identity of the complainant,<\/li>\n
- the identity of the person being complained about,<\/li>\n
- the nature of the complaint, and<\/li>\n
- when the incident(s) took place.<\/li>\n<\/ul>\n
You may use Kollegiekontoret’s complaint form<\/a>. (The form can be filled out and signed digitally if you have the latest version of Adobe Acrobat Reader installed. Once you have opened the form in Adobe Acrobat Reader, click the edit icon on the right side of the screen.)<\/p>\n
The complaint must be sent to klage@kollegiekontoret.dk. Complaints may only be anonymous in exceptional cases.<\/p>\n
<\/p>\n
Kollegiekontoret will process the complaint and assess whether the person who is being complained about should receive a written warning.<\/p>\n
Following repeated written warnings regarding the same violation of the house rules or the Rent Act, the resident\u2019s tenancy may be terminated (with three months’ notice) or summarily terminated (with short notice).<\/p>\n
In particularly serious cases, Kollegiekontoret may terminate a tenancy without prior notice.<\/p>\n
<\/p>\n
If a complaint regarding you has been processed and you are dissatisfied with the outcome, you have the option to contact the municipality\u2019s Resident Complaints Board.<\/p>\n
The Resident Complaints Board can, among other things, handle cases concerning:<\/p>\n
- \n
- The condition of the home upon move-in and move-out<\/li>\n
- House rules, harassment, etc.<\/li>\n
- Right of alteration<\/li>\n
- Water and heating accounts<\/li>\n<\/ul>\n
The Residents’ Complaints Board can, among other things, make decisions regarding:<\/p>\n
- \n
- The validity of a decision made within the resident democracy<\/li>\n
- Issuing a warning to a resident<\/li>\n
- Making the tenancy conditional (meaning the tenancy may be terminated or cancelled if a new violation occurs).<\/li>\n<\/ul>\n
Both residents and the housing organization may appeal to the Housing Court if they are dissatisfied with a decision made by the Residents’ Complaints Board. Find further information about the Residents’ Complaints Board at: www.aarhuskommune.dk\/beboerklage<\/a>[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h4″ heading_tag_functionality=”default” title=”Emergencies – phone numbers”][nectar_btn size=”small” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Contact in an emergency” url=”https:\/\/kollegiekontoret.dk\/vilh-kiers-kollegium\/en\/caretaker\/”][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Fitness”][vc_column_text css=”” text_direction=”default”]Vilh. Kiers Kollegium has a newly renovated fitness room.<\/p>\n
Access to the room costs DKK 200 every six months.<\/p>\n
Use of the exercise equipment is at your own risk.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Furniture”][vc_column_text css=”” text_direction=”default”]The following furniture items are available for loan while stocks last: box-spring mattress, desk, desk chair, drawer unit, architect lamp, ceiling light, coffee table, and shelving unit. Note: If you borrow a box-spring mattress, purchasing the accompanying mattress topper is mandatory.<\/p>\n
General information on furniture handling:<\/strong><\/p>\n
Furniture can be borrowed by visiting the furniture depot during its opening hours. If there is furniture in the room\/apartment upon move-in, you are responsible for taking any items you do not wish to use to the furniture depot yourself.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Grill \u2013 borrowing the grill”][vc_column_text css=”” text_direction=”default”]We have a large grill available for all residents to borrow. Please contact the caretakers to arrange pickup and return; the grill can only be borrowed and returned during their office hours.<\/p>\n
How it works:<\/p>\n
When picking up the grill, please hand over your ID and DKK 50 in cash for the gas. You will get your ID back once the grill is returned clean.<\/p>\n
If the grill is returned uncleaned, a cleaning fee of DKK 500 in cash will be charged before your ID is returned.<\/p>\n
Good to know:<\/p>\n
- \n
- A lock is included so you can secure the grill when it is not in use.<\/li>\n
- Gas cylinders should be stored indoors to prevent theft.<\/li>\n
- Please use the gas responsibly \u2013 if consumption becomes too high, we will have to raise the price.<\/li>\n<\/ul>\n
Enjoy your barbecue![\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Hallways and stairs”][vc_column_text css=”” text_direction=”default”]In accordance with fire safety regulations, entrances, hallways, access balconies, stairwells, and emergency exits must be kept clear of objects (such as shelving units, mattresses, clothing racks, etc.).<\/p>\n
Fire authorities conduct unannounced fire safety inspections once a year to verify compliance with these regulations. They issue warnings and, at times, fines if hallways and similar areas are not kept clear. The caretaker may also remove items from hallways and similar areas without prior notice. Please also ensure that escape routes in parking areas are kept free of cars, bicycles, strollers, and the like.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Insurance”][vc_column_text css=”” text_direction=”default”]Kollegiekontoret Aarhus has taken out building insurance for the dormitory.<\/p>\n
The building insurance covers the buildings and fixed installations in the event of fire, storm, cloudburst, burst pipes, etc.<\/p>\n
The building insurance does not cover your personal belongings (PCs, TVs, mobile phones, etc.). You must therefore take out your own contents insurance. Ensure that the policy covers alternative accommodation should you need to vacate your room temporarily due to, for example, water damage.<\/p>\n
We also recommend taking out accident insurance. If your parents have included you in their policy, that coverage typically only applies until you turn 18.<\/p>\n
Please note that insurance does not cover losses resulting from a break-in caused by unlocked doors. Therefore, always lock doors to areas such as storage rooms, laundry rooms, and bicycle rooms.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Internal moving”][vc_column_text css=”” text_direction=”default”]You have the option to move to a different accommodation within the same dormitory.<\/p>\n
Applicants seeking an internal moving have priority for vacant accommodation at the dormitory where they currently live. It is not possible to apply to switch from a two-room unit to two one-room apartments.<\/p>\n
Note: Single applicants are at the back of the queue for two-room units (ranking after both external and internal two-person applicants).<\/p>\n
Internal moving can only take place within the dormitory where you currently live. If you wish to move to a different dormitory, you must apply via www.stdenthousingAarhus.com<\/p>\n
Subtenants cannot apply for an internal moving. You also cannot apply for an internal moving if you have already given notice to terminate your current tenancy.<\/p>\n
You can find the internal moving form under the “Forms<\/a>” menu (look under “Other”).<\/p>\n
If you decline an offer, your application for an internal transfer will be cancelled.<\/p>\n
Note: You may be offered an internal moving offer before the notice period for your current unit has expired. Consequently, you might have to pay rent for two accommodations for a certain period. You will not receive the deposit for your current unit until approximately 14 days after the tenancy ends.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Internet”][vc_column_text css=”” text_direction=”default”]Internet service from Bolignet-Aarhus is already available via your wall socket, and the cost is included in your rent. Simply connect your computer or router using a network cable and open mit.bnaa.dk in your browser. You will need to register\/order your connection there to gain access to the internet.<\/p>\n
If you want wireless internet, you must purchase a router yourself.<\/p>\n
Please note that the router cannot be a mobile router or one provided by another service provider, as these are not<\/strong> compatible with Bolignet-Aarhus. You can purchase a compatible router at shop.bnaa.dk<\/strong> or at an electronics store.<\/p>\n
Do you have questions or need assistance? Contact Bolignet-Aarhus customer service at 82 50 50 50 (Monday\u2013Friday 10:00\u201319:00 and Saturday 12:00\u201315:00) or email support@bnaa.dk<\/a>.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Intercom”][vc_column_text css=”” text_direction=”default”]You will receive an email from IP-Integra Technologies shortly after moving in.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Keys”][vc_column_text css=”” text_direction=”default”]If you lose the key to your room or apartment, you can contact your caretaker during normal working hours<\/strong>; they can let you in.<\/p>\n
Outside normal working hours<\/strong>, you can contact a locksmith. You are responsible for covering the cost yourself.<\/p>\n
If you lose your keys, you must also pay the cost of having the lock rekeyed. So, take good care of them and consider keeping a spare key with a neighbor.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Kitchen fund debt \u2013 collection procedure”][vc_column_text css=”” text_direction=”default”]Applies only to residents moving out of the dormitory. The person responsible for the kitchen can contact the Dormitory Office as soon as it becomes known that a debtor is moving out.<\/p>\n
There is a processing time of up to 14 days for the final move-out settlement. This allows for the collection of funds even after the person has left the dormitory. However, it is recommended to initiate the collection process as soon as possible.<\/p>\n
If the final move-out settlement has already been processed, a claim can no longer be submitted via the Dormitory Office.<\/p>\n
Documentation:<\/u><\/p>\n
- \n
- Copy of the accounts documenting the amount owed<\/li>\n
- Documentation showing that the departing resident has been contacted:\n
- \n
- SMS, email, Messenger, or similar.<\/li>\n
- It should be stated that the amount will be deducted from the deposit if payment is not made.<\/li>\n
- It is recommended to set a short deadline for a response\/payment to ensure faster processing\u2014e.g., by noon the following day.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
The above documentation, as well as any questions, can be sent to: regnskab@kollegiekontoret.dk<\/a>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Laundry room”][vc_column_text css=”” text_direction=”default”]To enter the laundry room, use the same key fob used for the main entrance of the building and the common house.<\/p>\n
Laundry Room Activation Code<\/strong><\/p>\n
You will receive an email from Miele Vision, our laundry system provider. It will contain an activation code required for your first wash. You will also receive login details (username and password) to access your profile on their website: www.mielelogic.com<\/a>.<\/p>\n
There, you can view the status of the laundry machines and track your usage.<\/p>\n
LAUNDRY GUIDELINES:<\/strong><\/p>\n
Underwired bras can lose their wires during the wash cycle; these wires may get stuck in the drum and damage not only your own laundry but also that of other residents. Therefore, underwired bras must always be placed in a laundry bag before being put into the machine.<\/p>\n
Always check your clothes for foreign objects before loading them into the machine (you may wish to rotate the drum once before turning the machine on). Pockets must be emptied of all items.<\/p>\n
Failure to follow the above instructions regarding laundry handling may result in damage to the machine. The person(s) responsible will be liable for repair costs.<\/p>\n
Use of the laundry room is at your own risk.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Meeting room”][vc_column_text css=”” text_direction=”default”]The meeting room is available for all residents to use for board games, reading, meetings, and similar activities.<\/p>\n
Booking: Label your booking with your name, block, and room number (e.g., \u201cMartin \u2014 B11R03\u201d). Please cancel any bookings you no longer need.<\/p>\n
Rules:<\/p>\n
- \n
- No food or alcohol allowed in the meeting room. Water, coffee, tea, etc., are permitted.<\/li>\n
- The room is closed during Baren.dk\u2019s opening hours.<\/li>\n
- Board games kept in the room must not be removed from the premises.<\/li>\n
- Leave the room as you found it \u2013 tidy up, push in chairs, wipe down tables if necessary, and turn off the lights.<\/li>\n
- Be considerate \u2013 avoid making excessive or lengthy bookings that prevent others from using the room.<\/li>\n
- Be mindful of noise levels, especially in the evening.<\/li>\n<\/ul>\n
Link to calendar: https:\/\/teamup.com\/kswro3kid1xw3db7t8<\/p>\n
These rules are maintained by the Residents’ Council, which reserves the right to implement stricter regulations if necessary. Please contact the Residents’ Council with any questions or suggestions.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Min side”][vc_column_text css=”” text_direction=”default”]Min side<\/p>\n
You have access to “Min Side” (\u201cMy Page\u201d) from the day you move in (as stated in your lease agreement). On “Min Side,” you can view your rent payments and documents from Kollegiekontoret, report defects, and give the caretaker permission to enter your home to carry out tasks.<\/p>\n
You can access “Min Side” via the person icon in the top right corner of kollegiekontoret.dk or by using the link: minside.kollegiekontoret.dk<\/u><\/p>\n
You log in using your email address, after which you will receive a one-time code via email.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Notice of termination and moving out”][vc_column_text css=”” text_direction=”default”]You must use our notice-of-termination form if you wish to give notice on your tenancy.<\/p>\n
You can find the form under the “Forms” menu item on this page.<\/p>\n
Please note<\/strong>: You must terminate<\/strong> your home no later than 7 working days before the intended re-letting date<\/strong>, even if we do not succeed in re-letting it by that date. The home must be cleaned and cleared, and your keys must be handed over to the caretaker no later than 9:00 AM on the day you move out. From the time you give notice until you move out, you are still required to clean the common areas.<\/p>\n
The caretaker will conduct a move-out inspection on the day you are required to terminate the property. If you wish to reschedule the inspection to an earlier date, you can try to arrange a different time with the caretaker\u2014provided this is done no later than 3 days before the move-out date.<\/p>\n
In the resident folder<\/a>, you will find guidelines regarding maintenance regulations<\/strong>; on pages 9\u201312, you can read about the cleaning required when moving out[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Parking”][vc_column_text css=”” text_direction=”default”]Parking enforcement is in effect in the dormitory’s parking areas.<\/p>\n
Before moving in, you will receive information on how you or your guests can use the dormitory’s parking spaces without risking a parking fine. View the information here.<\/p>\n
You can always contact the caretaker to have the instructions sent to you again if you have lost the information provided when you moved in.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Pets”][vc_column_text css=”” text_direction=”default”]Keeping pets in the residence hall is not permitted. However, the residents’ council may grant an exemption in certain cases upon application. Any resident may veto the presence of animals in the common areas to which they have access.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Rent”][vc_column_text css=”” text_direction=”default”]Rent Payment<\/strong><\/p>\n
Rent must be paid no later than the first business day of each month. If payment is made after this date, a fee of DKK 335 (2026 level) will be added to the following month’s charge. You can choose from the following methods to pay your rent:<\/p>\n
- \n
- Registration with Nets (Betalingsservice\/Direct Debit). We recommend this payment method, as it is by far the cheapest and easiest option for all parties. Betalingsservice is free of charge and can be cancelled at any time. You can sign up for the service using the payment slip you receive after moving in. If you continue to receive a payment slip after registering with Nets, it is either because the arrangement has not yet taken effect or because an error occurred during registration. Please contact your bank to resolve the issue.<\/li>\n
- Payment via payment slip using online banking or at the bank. This payment method incurs a monthly fee. If you do not receive your payment slip one month, or if it gets lost, it is your responsibility to ensure the rent is paid by the due date. This can be done by transferring the payment to the Kollegiekontoret\u2019s giro account no. 913 0187. Remember to include your name and address or your tenancy number.<\/li>\n
- Via online banking by transferring the amount to registration number 3627 and account number 0009130187. Remember to include your name and address or your tenancy number. If paying from abroad, please use the following details: IBAN: DK393 000 000 913 0187 and SWIFT CODE: DABADKKK (Danske Bank, Holmens Kanal 2-12, 1092 Copenhagen). Please note that you are responsible for covering all costs associated with international payments.<\/li>\n<\/ol>\n
<\/p>\n
No payment deferral<\/strong><\/p>\n
It is not possible to apply for a deferral of your rent payment. Rent must be paid on time.<\/p>\n
<\/p>\n
Failure to pay rent<\/strong><\/p>\n
If you do not pay your rent on time, we will first send a formal payment demand (including a fee). Subsequently, the case will be referred to a lawyer; your tenancy will then be terminated, and you will be required to pay legal and bailiff costs.<\/p>\n
<\/p>\n
Rent increase<\/strong><\/p>\n
If the rent is increased, this usually takes effect on 1 August, with three months’ notice given\u2014meaning the notice is typically issued before 1 May. Kollegiekontoret notifies Nets and the housing benefit office of the increase.<\/p>\n
<\/p>\n
If you have any other questions regarding your rent, please email us at husleje@kollegiekontoret.dk<\/a>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Silverfish”][vc_column_text css=”” text_direction=”default”]Silverfish thrive in cardboard materials and therefore often enter homes via items such as moving boxes or boxes of goods. Read more about silverfish and how to get rid of them \u00a0here.<\/strong><\/a>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Sofa cushions \u2013 maintenance and washing”][vc_column_text css=”” text_direction=”default”]Washing<\/strong>: Wash only at 40\u201360\u00b0C using a cycle for colored fabrics. DO NOT spin-dry. Fill the washing machine only halfway.<\/p>\n
Drying<\/strong>: Hang to dry in a drying room. DO NOT tumble dry, as the fabric will shrink and become too small to fit back onto the cushion.<\/p>\n
Routine maintenance<\/strong>: Vacuum the cushions regularly. Remove stains using clean, warm water or sparkling water. DO NOT use cleaning agents, as they may damage or remove the fabric’s color.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Storage”][vc_column_text css=”” text_direction=”default”]At Vilh. Kiers Kollegium, several residents share a storage room. Each unit has shelf space for storing small items.<\/p>\n
Note: Storing personal belongings in the storage room is at your own risk. The residence hall\u2019s insurance does not cover damage to personal belongings in the event of water damage, theft, vandalism, or the like. You must therefore arrange your own insurance.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Study check”][vc_column_text css=”” text_direction=”default”]At least once a year, Kollegiekontoret sends a student status verification request to all residents to ensure that the conditions for residency are being met. If you fail to return the verification on time, or if you are no longer enrolled in an education, we will terminate your tenancy with three months’ notice. Note: You are permitted to remain in your accommodation for three months after completing your studies.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Subletting”][vc_column_text css=”” text_direction=”default”]\n
\n\nIf you are going on an exchange program or internship, or taking a leave of absence, you have the option to sublet your room for up to two years. You are responsible for finding a person (subtenant) to rent your room. The subtenant must be enrolled in an educational program. Kollegiekontoret must approve the sublease agreement before the subtenant can move in.<\/p>\n
You can find the subletting document under the “Forms<\/a>” menu item on this page.<\/p>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h4″ heading_tag_functionality=”default” title=”Waste”][vc_column_text css=”” text_direction=”default”]Your waste must be sorted \u2013 see how<\/a>.<\/p>\n
Vilh. Kiers Kollegiet has its own underground waste containers.<\/p>\n
Make sure the waste containers are not overfilled. Overfilling results in the residence hall having to pay for extra containers or more frequent emptying. This can lead to rent increases.<\/p>\n
BULKY WASTE<\/p>\n
Vilh. Kiers Kollegiet has its own bulky waste area.[\/vc_column_text][nectar_btn size=”small” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”See how to sort the waste” url=”https:\/\/www.kredslob.dk\/privat\/genbrug-og-affald\/sorteringstips”][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Windows”][vc_column_text css=”” text_direction=”default”]Windows must not be used as entry or exit points\u2014neither the window in your room nor the one in the communal kitchen. Climbing in or out can damage the steel panel in the window assembly. Damage to the window units will be checked during the move-out inspection, and repair costs will be charged upon vacating the premises.<\/p>\n
Damage to windows in the communal kitchen is checked during the deep cleaning. If damage to the windows in the common area is discovered then, the cost of repairs will be shared among all residents on the corridor in question.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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FAQ - Vilh. Kiers Kollegium<\/title>\n<meta name=\"description\" content=\"Oversigt hvor de ofte stillede sp\u00f8rgsm\u00e5l om Vilh. Kiers Kollegium er samlet til relevante informationspunkter.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kollegiekontoret.dk\/vilh-kiers-kollegium\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Vilh. Kiers Kollegium\" \/>\n<meta property=\"og:description\" content=\"Oversigt hvor de ofte stillede sp\u00f8rgsm\u00e5l om Vilh. Kiers Kollegium er samlet til relevante informationspunkter.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kollegiekontoret.dk\/vilh-kiers-kollegium\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Vilh. 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